Privacy Policy

At Sumitomo Drive Technologies*, we are committed to giving you quality service. As part of that commitment, we gather information about our customers and website visitors so we can better serve you. We realize that your privacy is important to you, and therefore your privacy is also important to us. You can be assured that we respect the confidentiality of personal information that identifies you and treat that information responsibly. As described in this Privacy Statement, we do not authorize the selling or renting of your personal information to third parties for their business purposes.

By using our site, you accept the practices that are described in this privacy statement, which became effective as of September 1, 2003, and are part of the General Terms and Conditions governing use of this site. We may change or add to this statement from time to time. When that happens, we will post the revised statement here. Your use of our site after changes to this privacy statement have been made constitutes acceptance of those changes going forward. Sumitomo Drive Technologies is not responsible for the privacy policies or practices of the websites from which you access our site, sites we link to, or of any sites that are linked to our site.

This privacy statement tells you what types of customer information we collect, how we use that information and with whom we may share it, and how you can access and change our information about you. If you have additional questions about Sumitomo Drive Technologies' privacy practices or would like more information, please contact [email protected].

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When does Sumitomo Drive Technologies collect my information?
We collect information from you when you register on our site for our forum, email communications, CAD drawing requests, Use Live Chat, respond to a survey or fill out a form.

What does Sumitomo Drive Technologies do with my information?
We use any information that we collect in order to:

  • Personalize your experience and requested communications 
  • Improve our website and digital communications 
  • Improve our customer service
  • Administer promotions, surveys or other digital features and interactive content
  • Send email communications

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

We have implemented the following:

      • Remarketing with Google AdSense
      • Demographics and Interests Reporting

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can opt out by using the Google Analytics Opt Out Browser add on.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions
      • Process orders and to send information and updates pertaining to orders.
      • Send you additional information related to your product and/or service
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
      • Not use false or misleading subjects or email addresses.
      • Identify the message as an advertisement in some reasonable way.
      • Include the physical address of our business or site headquarters.
      • Monitor third-party email marketing services for compliance, if one is used.
      • Honor opt-out/unsubscribe requests quickly.
      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

How does Sumitomo Drive Technologies protect my information?
We utilize a variety of security measures to maintain the safety and privacy of all of our customers, website visitors and users. Any personal information you submit to Sumitomo Drive Technologies will not be distributed, traded, leased, rented, sold or otherwise transferred to outside parties. This does not include trusted third parties who assist us in operating our website, maintaining our service to you, or operating our business, so long as said third parties agree to keep this information confidential.

If it is deemed in compliance with law, enforcing our site policies, or protecting our or others rights, property or safety, we may release your information to the appropriate parties or law enforcement.

Non-personal or personally identifiable visitor information may be used by Sumitomo Drive Technologies or distributed to a third party for marketing, advertising or other uses.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify the users via in-site notification within 7 business days

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). Sumitomo Drive Technologies does not collect any information from children under 13 years of age. Our website, products, services and messages are all directed to persons age 13 or older.

Sumitomo Drive Technologies Terms and Conditions
Our Terms and Conditions can be found here:

Terms and Conditions

By using our website, you consent to our privacy policy.

Contact Us
If there are any questions concerning this privacy policy, you may contact us using the information provided below:

Email: [email protected]
Phone: 905-469-1050
Mail: 1453 Cornwall Road, Oakville, ON L6J 7T5

This policy was last modified: June 7, 2017

*Sumitomo Drive Technologies is a brand name utilized to identify the Power Transmission business of Sumitomo Heavy Industries, Ltd. and SM Cyclo of Canada, Ltd.