Application Specialist - GM

About the job

SM Cyclo of Canada, Ltd. is also known globally as Sumitomo Drive Technologies.

We offer superior products, and it is our team members that cement our customer relationships by delivering superior service and performance to meet or exceed customers' expectations.

We expect our team members to give their best every day, and in return we strive to deliver the same superior service, performance, and rewards to our employees.

To find out more please see our corporate video:

https://www.youtube.com/watch?v=1DSrqy4-2aI

or to see our products visit:

https://www.youtube.com/watch?v=DPth5WITjRo.

Job Description

Act as the first point of contact for industrial power transmission / motion control (PT/MC) product lines.

Primarily responsible for providing technical support to internal and external customers in response to a variety of technical and repair situations regarding SMC products and services.

Essential Functions (other duties may be assigned):

• Provide technical assistance to customers on products purchased from SMC.
• Gather and maintain the technical knowledge necessary to provide customers with efficient/effective technical resolution actions.
• Read and understand technical data detailed on drawings, instructional manuals and other technical product data.
• Work with internal and external customers to develop project quotations.
• Promote atmosphere of positive attitude to our customers while exceeding their expectations for services provided.
• Maintain product information materials and organize for quick reference when needed.
• Work internally with outside sales force, product management and other departments to ensure customer satisfaction.
• Assist customer service staff with technical and/or complex customer service problems.
• Research service part requirements and make the appropriate recommendations.
• Handle medium to large projects with minimal supervision.

Minimum Qualifications:

• Mechanical Engineering degree or other related technical discipline is preferred.
• Four (4) years of technical or customer service experience with an industrial power transmission distributor or manufacturer (sizing gearboxes, couplings, motion control products, etc.).
• Ability to read catalogs, drawings, and price sheets and understand complex technical information.
• Experience with data entry and Microsoft Excel.
• Must be able to work in a fast-paced environment.
• Excellent problem solving skills.

Benefits:

We offer a very generous benefit package consisting of:

• 100% company paid comprehensive benefits including health & dental, vision care, life insurance, disability insurance, and an employee assistance program.
• Company pension
• RRSP match
• Complimentary access to a licensed financial planner
• On-site parking
• Paid time off
• Get your birthday off with pay
• Tuition reimbursement
• Company events
• Top wages based on experience
• Annual performance bonus
• Casual dressing

PLUS: A spacious working environment with great Company culture, summer BBQs and other exciting employee events during the year.

Work Conditions & Physical Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Must have the ability to sit for extended periods; exhibit manual dexterity to dial a telephone, to enter data into a computer terminal/typewriter; to see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone; speak in audible tones so that others may understand clearly in person and on the telephone; ability to understand and follow oral and written instructions; physical agility to lift up to 25 pounds.

The above statements describe the general nature and level of work being performed. This job description does not serve as a contract nor does it limit the employer’s ability to establish or change the content, nature, or essential functions of this job. Employees holding this position will be required to perform any other job-related duties as requested by management.

Other Accommodations:

Upon request, Sumitomo Drive Technologies will provide reasonable accommodation to persons with disabilities throughout the hiring and employment process. It is the policy of Sumitomo Drive Technologies to recruit the most qualified individual for every opportunity in an efficient, professional and non-discriminatory manner. Sumitomo focuses on recruiting, employing, and advancing members in diverse groups in an ever-changing market.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person